Qantas is the national flag carrier of Australia and one of the world's oldest continuously operating airlines. Headquartered in Sydney, the airline operates scheduled passenger and cargo services connecting Australia with destinations across Oceania, Asia, Europe, North America, and other international markets through its major hubs at Sydney Airport, Melbourne Airport, Brisbane Airport, and Perth Airport.
Founded in 1920, Qantas has played a defining role in Australia's aviation industry for more than a century. The airline serves business travelers, leisure passengers, and cargo customers while supporting tourism, trade, and international connectivity through an extensive domestic and global route network.
Quick Information
| Type | Full-Service Airline |
| Industry | Air Transportation |
| Founded | 1920 |
| Headquarters | Sydney, New South Wales, Australia |
| Parent Company | Qantas Airways Limited |
| Airline Code (IATA / ICAO) | QF / QFA |
| Callsign | QANTAS |
| Alliance | oneworld |
| Frequent Flyer Program | Qantas Frequent Flyer |
| Main Hub(s) | Sydney Airport, Melbourne Airport, Brisbane Airport, and Perth Airport |
| Network Coverage | Domestic and international destinations across Oceania, Asia, Europe, North America, and other regions |
| Official Website | https://www.qantas.com |
Services
Qantas provides scheduled passenger flights connecting destinations throughout Australia with cities across Oceania, Asia, Europe, North America, and other international markets. In addition to passenger travel, the airline operates cargo services through Qantas Freight, supporting international trade, e-commerce, pharmaceutical logistics, perishables, and other time-sensitive shipments.
Passengers can access a comprehensive range of travel services, including online and mobile booking, online check-in, airport check-in, premium airport lounges for eligible travelers, the Qantas Frequent Flyer program, special assistance services, and multiple cabin classes. The airline also offers inflight dining, onboard entertainment, Wi-Fi on selected domestic and international aircraft, travel add-ons, and digital services designed to support travelers before, during, and after each journey.
Fleet & Operations
Qantas operates a modern fleet of Airbus, Boeing, and regional aircraft serving domestic, regional, long-haul, and international routes. Its fleet supports one of the world's largest long-distance networks while maintaining a strong focus on passenger comfort, operational efficiency, safety, and cargo capabilities.
Sydney Airport serves as Qantas' primary international hub, supported by major operations at Melbourne Airport, Brisbane Airport, and Perth Airport. Together with its domestic and international partners, the airline plays a vital role in connecting Australia with major destinations around the world while strengthening the country's tourism, trade, and business links.
Qantas continues to invest in fleet modernization, cabin innovation, digital passenger services, sustainable aviation initiatives, cargo operations, and operational improvements to strengthen its domestic and international network while enhancing the overall travel experience.
Before You Fly
Before your flight with Qantas, review your booking details, travel documents, and baggage allowance before heading to the airport. International travelers should also confirm passport validity, visa requirements, transit regulations, and destination-specific entry requirements well before departure.
Eligible passengers may complete online check-in through the Qantas website or mobile app before arriving at the airport. Travelers with checked baggage, special travel requirements, or those requiring travel document verification should allow sufficient time to complete baggage drop and check-in procedures.
Passengers are encouraged to arrive at the airport early to allow adequate time for check-in, immigration, security screening, lounge access where applicable, and boarding. Flight status should also be checked before leaving for the airport, as departure gates, boarding times, and operational schedules may change.
Travelers requiring wheelchair assistance, medical support, special meals, or other accessibility services should contact Qantas before departure. Families traveling with infants or children, passengers flying with pets, sports equipment, musical instruments, or oversized baggage are also encouraged to review the airline's travel policies in advance to help ensure a smoother journey.
Contact Information
| Customer Service | Qantas Customer Service |
| Official Website | https://www.qantas.com |
| Mobile App | Qantas (iOS and Android) |
| Head Office | 10 Bourke Road, Mascot, New South Wales 2020, Australia |
| Telephone | Available through the airline's official customer support channels for each country. |
| Available through the airline's official online enquiry channels. | |
| Feedback / Contact Form | Available through the official Qantas website. |
| Qantas | |
| @qantas | |
| X | @Qantas |
| Qantas | |
| YouTube | Qantas |
Frequently Asked Questions
What is Qantas?
Qantas is the national flag carrier of Australia and one of the world's oldest continuously operating airlines. It operates scheduled passenger and cargo flights connecting Australia with destinations across Oceania, Asia, Europe, North America, and other international markets.
Who owns Qantas?
Qantas is operated by Qantas Airways Limited, a publicly listed company on the Australian Securities Exchange (ASX). The airline is privately owned by its shareholders and is not government-owned.
Where does Qantas fly?
Qantas operates an extensive domestic and international network connecting Australia with destinations across Oceania, Asia, Europe, North America, and other regions. Available routes may change over time based on operational and commercial requirements.
Does Qantas belong to an airline alliance?
Yes. Qantas is a founding member of the oneworld airline alliance, allowing eligible passengers to enjoy reciprocal travel benefits, coordinated flight connections, and access to a broad international network operated by fellow member airlines.
What cabin classes are available?
Depending on the aircraft and route, Qantas offers First Class on selected international aircraft, Business Class, Premium Economy, and Economy Class. Available cabin products vary according to aircraft type and destination.
Does Qantas offer online check-in?
Yes. Eligible passengers can complete online check-in through the Qantas website or mobile app before departure, subject to route and travel document requirements.
Does Qantas have a frequent flyer program?
Yes. Qantas operates the Qantas Frequent Flyer program, allowing members to earn and redeem points on eligible flights while enjoying travel benefits and partner rewards, subject to the program's terms and conditions.
How can I contact Qantas?
Passengers may contact Qantas through its customer service channels, official website, mobile app, or official social media accounts. Booking enquiries, itinerary changes, baggage concerns, refund requests, and special assistance enquiries can also be handled through the airline's customer support platforms.
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