Emirates is the flag carrier of Dubai and one of the world's largest international airlines. Headquartered in Dubai, United Arab Emirates, the airline operates an extensive global network of scheduled passenger and cargo services, connecting travelers across Asia, Europe, Africa, Oceania, the Middle East, and the Americas through its hub at Dubai International Airport.
Established in 1985, Emirates has earned international recognition for its long-haul operations, modern wide-body fleet, and premium travel experience. The airline serves millions of passengers each year while supporting Dubai's position as one of the world's leading aviation, tourism, and international business hubs.
Quick Information
| Type | Full-Service Airline |
| Industry | Air Transportation |
| Founded | 1985 |
| Headquarters | Garhoud, Dubai, United Arab Emirates |
| Parent Company | The Emirates Group |
| Airline Code (IATA / ICAO) | EK / UAE |
| Callsign | EMIRATES |
| Alliance | None |
| Frequent Flyer Program | Emirates Skywards |
| Main Hub(s) | Dubai International Airport |
| Network Coverage | International destinations across Asia, Europe, Africa, Oceania, the Middle East, and the Americas |
| Official Website | https://www.emirates.com |
Services
Emirates provides scheduled passenger flights connecting Dubai with destinations across Asia, Europe, Africa, Oceania, the Middle East, and the Americas. In addition to passenger travel, the airline offers global air cargo services through Emirates SkyCargo, supporting international trade, e-commerce, and time-sensitive freight transportation.
Passengers can access a comprehensive range of travel services, including online and mobile booking, online check-in, airport check-in, premium airport lounges for eligible travelers, the Emirates Skywards frequent flyer program, chauffeur-drive services on selected premium fares, special assistance services, and multiple cabin classes. The airline also offers inflight entertainment, onboard Wi-Fi on selected aircraft, travel add-ons, and digital services designed to enhance the travel experience before, during, and after each journey.
Fleet & Operations
Emirates operates one of the world's largest fleets of wide-body aircraft, consisting primarily of Airbus A380 and Boeing 777 aircraft. The airline's fleet supports regional, long-haul, and ultra long-haul operations while maintaining a strong focus on passenger comfort, operational efficiency, and international connectivity.
Dubai International Airport serves as Emirates' primary hub, allowing passengers to connect between destinations across six continents through a single global gateway. Its hub-and-spoke network enables convenient transfers for both leisure and business travelers while supporting Dubai's role as one of the world's busiest international aviation hubs.
Emirates continues to invest in fleet modernization, cabin enhancements, digital passenger services, sustainable aviation initiatives, and operational innovation to strengthen its global network and deliver a high-quality travel experience.
Before You Fly
Before your flight with Emirates, review your booking details, travel documents, and baggage allowance before heading to the airport. International travelers should also confirm passport validity, visa requirements, transit regulations, and destination-specific entry requirements well before departure.
Eligible passengers may complete online check-in through the Emirates website or mobile app before arriving at the airport. Travelers with checked baggage, special travel requirements, or those requiring travel document verification should allow sufficient time to complete baggage drop and check-in procedures.
Passengers are encouraged to arrive at the airport early to allow adequate time for check-in, immigration, security screening, lounge access where applicable, and boarding. Flight status should also be checked before leaving for the airport, as departure gates, boarding times, and operational schedules may change.
Travelers requiring wheelchair assistance, medical support, special meals, or other accessibility services should contact Emirates before departure. Families traveling with infants or children, passengers flying with pets, sports equipment, musical instruments, or oversized baggage are also encouraged to review the airline's travel policies in advance to help ensure a smoother journey.
Contact Information
| Customer Service | Emirates Customer Service |
| Official Website | https://www.emirates.com |
| Mobile App | Emirates (iOS and Android) |
| Head Office | Emirates Group Headquarters, Airport Road, Garhoud, Dubai, United Arab Emirates |
| Telephone | Available through the airline's official customer support channels for each country. |
| Available through the airline's official online enquiry channels. | |
| Feedback / Contact Form | Available through the official Emirates website. |
| Emirates | |
| @emirates | |
| X | @emirates |
| Emirates | |
| YouTube | Emirates |
Frequently Asked Questions
What is Emirates?
Emirates is the flag carrier of Dubai and one of the world's largest international full-service airlines. It operates scheduled passenger and cargo flights connecting Dubai with destinations across Asia, Europe, Africa, Oceania, the Middle East, and the Americas.
Who owns Emirates?
Emirates is operated by Emirates, the largest airline within The Emirates Group. The Emirates Group is wholly owned by the Investment Corporation of Dubai, the investment arm of the Government of Dubai.
Where does Emirates fly?
Emirates operates an extensive international network connecting Dubai with destinations across six continents. Available routes may change over time based on operational and commercial requirements.
Does Emirates belong to an airline alliance?
No. Emirates is not a member of a global airline alliance. Instead, it maintains codeshare and strategic partnerships with selected airlines around the world.
What cabin classes are available?
Depending on the aircraft and route, Emirates offers First Class, Business Class, Premium Economy, and Economy Class. Available cabin classes vary according to aircraft type and destination.
Does Emirates offer online check-in?
Yes. Eligible passengers can complete online check-in through the Emirates website or mobile app before departure, subject to route and travel document requirements.
Does Emirates have a frequent flyer program?
Yes. Emirates operates the Emirates Skywards frequent flyer program, allowing members to earn and redeem Skywards Miles on eligible flights while enjoying travel privileges and partner benefits, subject to the program's terms and conditions.
How can I contact Emirates?
Passengers may contact Emirates through its customer service channels, official website, mobile app, or official social media accounts. Booking enquiries, itinerary changes, baggage concerns, refund requests, and special assistance enquiries can also be handled through the airline's customer support platforms.
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