HK Express is a Hong Kong-based low-cost airline and a wholly owned subsidiary of the Cathay Group. Operating scheduled passenger flights across Asia, the airline provides affordable travel options while complementing the premium international network of Cathay Pacific through a growing selection of regional and leisure destinations.
Headquartered at Hong Kong International Airport, HK Express connects travelers with cities throughout East Asia, Southeast Asia, and other parts of the region using a modern fleet of Airbus aircraft. The airline supports tourism, business travel, and regional connectivity while offering budget-friendly air travel from one of Asia's busiest international aviation hubs.
Quick Information
| Type | Low-Cost Airline |
| Industry | Air Transportation |
| Founded | 2004 |
| Headquarters | Hong Kong International Airport, Chek Lap Kok, Hong Kong SAR, China |
| Parent Company | Cathay Group |
| Airline Code (IATA / ICAO) | UO / HKE |
| Callsign | HONGKONG SHUTTLE |
| Alliance | None |
| Frequent Flyer Program | None |
| Main Hub(s) | Hong Kong International Airport |
| Network Coverage | International destinations across East Asia, Southeast Asia, and selected destinations in Asia |
| Official Website | https://www.hkexpress.com |
Services
HK Express provides scheduled passenger flights connecting Hong Kong with destinations across East Asia, Southeast Asia, and other parts of Asia. As the low-cost airline of the Cathay Group, it offers affordable travel options for leisure and business travelers while complementing the premium international network of Cathay Pacific.
Passengers can access a variety of travel services, including online and mobile booking, online check-in, airport check-in, seat selection, prepaid baggage, onboard meals, travel insurance, special assistance for eligible travelers, and other optional travel add-ons. The airline also offers digital self-service tools that allow passengers to manage bookings, purchase ancillary services, and receive travel updates before departure.
Fleet & Operations
HK Express operates a modern fleet of Airbus narrow-body aircraft serving short- and medium-haul international routes throughout Asia. Its standardized fleet supports efficient low-cost operations while providing regular scheduled services between Hong Kong and major cities, leisure destinations, and emerging travel markets across the region.
Hong Kong International Airport serves as the airline's primary hub, allowing passengers to travel directly to destinations throughout Asia or connect with the wider network of the Cathay Group. Together with Cathay Pacific, HK Express offers travelers both low-cost and full-service travel options from one of Asia's leading international aviation hubs.
HK Express continues to invest in fleet modernization, digital passenger services, operational efficiency, and sustainability initiatives to strengthen regional connectivity while enhancing the overall travel experience.
Before You Fly
Before your flight with HK Express, review your booking details, travel documents, and baggage allowance before heading to the airport. International travelers should also confirm passport validity, visa requirements, transit regulations, and destination-specific entry requirements well before departure.
Eligible passengers may complete online check-in through the HK Express website or mobile app before arriving at the airport. Travelers with checked baggage, special travel requirements, or those requiring travel document verification should allow sufficient time to complete baggage drop and check-in procedures.
Passengers are encouraged to arrive at the airport early to allow adequate time for check-in, immigration, security screening, and boarding. Flight status should also be checked before leaving for the airport, as departure gates, boarding times, and operational schedules may change.
Travelers requiring wheelchair assistance, medical support, or other accessibility services should contact HK Express before departure. Families traveling with infants or children, passengers flying with sports equipment, musical instruments, or oversized baggage are also encouraged to review the airline's travel policies in advance to help ensure a smoother journey.
Contact Information
| Customer Service | HK Express Customer Support |
| Official Website | https://www.hkexpress.com |
| Mobile App | HK Express (iOS and Android) |
| Head Office | HK Express, Cathay City, 8 Scenic Road, Hong Kong International Airport, Chek Lap Kok, Hong Kong SAR, China |
| Telephone | Available through the airline's official customer support channels for each market. |
| Available through the airline's official online enquiry channels. | |
| Feedback / Contact Form | Available through the official HK Express website. |
| HK Express | |
| @hk_express | |
| X | @HKExpress |
| HK Express | |
| YouTube | HK Express |
Frequently Asked Questions
What is HK Express?
HK Express is a Hong Kong-based low-cost airline and a wholly owned subsidiary of the Cathay Group. It operates scheduled passenger flights from Hong Kong International Airport to destinations across Asia.
Who owns HK Express?
HK Express is operated by Hong Kong Express Airways Limited and is wholly owned by the Cathay Group, which also operates Cathay Pacific.
Where does HK Express fly?
HK Express serves destinations across East Asia, Southeast Asia, and other selected Asian markets. Its route network may change according to seasonal demand and operational requirements.
Does HK Express belong to an airline alliance?
No. HK Express is not a member of a global airline alliance. It operates as the low-cost airline within the Cathay Group.
What cabin classes are available?
HK Express operates a single Economy Class cabin. Passengers can customize their booking with optional services such as seat selection, checked baggage, onboard meals, priority services, and other travel add-ons.
Does HK Express offer online check-in?
Yes. Eligible passengers can complete online check-in through the HK Express website or mobile app before departure, subject to route, airport, and travel document requirements.
Does HK Express have a frequent flyer program?
HK Express does not operate a standalone frequent flyer program. However, Cathay members can link their membership account and use Asia Miles for eligible HK Express flight bookings and selected travel extras.
How can I contact HK Express?
Passengers can contact HK Express through its Customer Connect service, WhatsApp, WeChat, online service request form, website, mobile app, and official social media channels. Booking changes, refunds, baggage concerns, and special assistance requests should be submitted through the appropriate customer support channel.
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