STARLUX Airlines

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STARLUX Airlines is a premium full-service international airline based in Taiwan. Headquartered in Taipei, the airline operates scheduled passenger services connecting Taiwan with destinations across Asia, North America, and other international markets through its primary hub at Taiwan Taoyuan International Airport.

Established in 2018 and commencing commercial operations in 2020, STARLUX Airlines has rapidly expanded its international network with a focus on premium travel experiences, modern aircraft, and high-quality customer service. The airline serves both business and leisure travelers while contributing to Taiwan's growing role as an aviation hub in the Asia-Pacific region.

Quick Information

Type	Full-Service Airline
Industry	Air Transportation
Founded	2018
Headquarters	Taipei, Taiwan
Parent Company	STARLUX Airlines Co., Ltd.
Airline Code (IATA / ICAO)	JX / SJX
Callsign	STARWALK
Alliance	None
Frequent Flyer Program	COSMILE
Main Hub(s)	Taiwan Taoyuan International Airport
Network Coverage	International destinations across Asia, North America, and other regions
Official Website	https://www.starlux-airlines.com

Services

STARLUX Airlines provides scheduled passenger flights connecting Taiwan with destinations across Asia, North America, and other international markets. The airline focuses on delivering a premium travel experience through modern aircraft, personalized onboard service, and convenient connections for both business and leisure travelers.

Passengers can access a range of travel services, including online and mobile booking, online check-in, airport check-in, premium airport lounges for eligible travelers, the COSMILE frequent flyer program, special assistance services, and multiple cabin classes. The airline also offers inflight dining, onboard entertainment, Wi-Fi on selected aircraft, travel add-ons, and digital services designed to support travelers before, during, and after each journey.

Fleet & Operations

STARLUX Airlines operates a modern fleet of Airbus aircraft serving regional, long-haul, and international routes. Its fleet supports a growing network while emphasizing passenger comfort, operational efficiency, fuel efficiency, and high service standards.

Taiwan Taoyuan International Airport serves as STARLUX Airlines' primary hub, providing convenient connections between Taiwan and destinations across Asia and North America. The airline continues to expand its international network while strengthening Taiwan's position as an important aviation gateway in the Asia-Pacific region.

STARLUX Airlines continues to invest in fleet expansion, cabin innovation, digital passenger services, sustainable aviation initiatives, and operational improvements to support its long-term international growth while enhancing the overall travel experience.

Before You Fly

Before your flight with STARLUX Airlines, review your booking details, travel documents, and baggage allowance before heading to the airport. International travelers should also confirm passport validity, visa requirements, transit regulations, and destination-specific entry requirements well before departure.

Eligible passengers may complete online check-in through the STARLUX Airlines website or mobile app before arriving at the airport. Travelers with checked baggage, special travel requirements, or those requiring travel document verification should allow sufficient time to complete baggage drop and check-in procedures.

Passengers are encouraged to arrive at the airport early to allow adequate time for check-in, immigration, security screening, lounge access where applicable, and boarding. Flight status should also be checked before leaving for the airport, as departure gates, boarding times, and operational schedules may change.

Travelers requiring wheelchair assistance, medical support, special meals, or other accessibility services should contact STARLUX Airlines before departure. Families traveling with infants or children, passengers flying with pets, sports equipment, musical instruments, or oversized baggage are also encouraged to review the airline's travel policies in advance to help ensure a smoother journey.

Contact Information

Customer Service	STARLUX Airlines Customer Service
Official Website	https://www.starlux-airlines.com
Mobile App	STARLUX Airlines (iOS and Android)
Head Office	No. 15, Lane 168, Dunhua North Road, Songshan District, Taipei 105, Taiwan
Telephone	Available through the airline's official customer support channels for each country.
Email	Available through the airline's official online enquiry channels.
Feedback / Contact Form	Available through the official STARLUX Airlines website.
Facebook	STARLUX Airlines
Instagram	@starluxairlines
X	@starluxairlines
LinkedIn	STARLUX Airlines
YouTube	STARLUX Airlines

Frequently Asked Questions

What is STARLUX Airlines?

STARLUX Airlines is a premium full-service international airline based in Taiwan. It operates scheduled passenger flights connecting Taiwan with destinations across Asia, North America, and other international markets.

Who owns STARLUX Airlines?

STARLUX Airlines is operated by STARLUX Airlines Co., Ltd., an independent publicly listed airline headquartered in Taiwan.

Where does STARLUX Airlines fly?

STARLUX Airlines operates an expanding international network connecting Taiwan with destinations across Asia, North America, and other regions. Available routes may change over time based on operational and commercial requirements.

Does STARLUX Airlines belong to an airline alliance?

No. STARLUX Airlines is not currently a member of a global airline alliance. The airline maintains selected interline and codeshare partnerships with other carriers to expand travel options for passengers.

What cabin classes are available?

Depending on the aircraft and route, STARLUX Airlines offers First Class on selected aircraft, Business Class, Premium Economy Class on selected routes, and Economy Class. Available cabin products vary according to aircraft type and destination.

Does STARLUX Airlines offer online check-in?

Yes. Eligible passengers can complete online check-in through the STARLUX Airlines website or mobile app before departure, subject to route and travel document requirements.

Does STARLUX Airlines have a frequent flyer program?

Yes. STARLUX Airlines operates the COSMILE frequent flyer program, allowing members to earn and redeem miles on eligible flights while enjoying travel benefits and partner rewards, subject to the program's terms and conditions.

How can I contact STARLUX Airlines?

Passengers may contact STARLUX Airlines through its customer service channels, official website, mobile app, or official social media accounts. Booking enquiries, itinerary changes, baggage concerns, refund requests, and special assistance enquiries can also be handled through the airline's customer support platforms.

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