Vietnam Airlines

Vietnam Airlines is the national flag carrier of Vietnam and one of Southeast Asia's leading full-service airlines. Headquartered in Hanoi, the airline operates scheduled passenger and cargo services connecting Vietnam with destinations across Asia, Europe, Australia, and other international markets through its major hubs at Noi Bai International Airport and Tan Son Nhat International Airport.

Established in 1956, Vietnam Airlines has played a central role in the country's aviation industry for decades. The airline serves business travelers, leisure passengers, and cargo customers while supporting Vietnam's tourism, international trade, and global connectivity through an expanding domestic and international network.

Quick Information

Services

Vietnam Airlines provides scheduled passenger flights connecting destinations throughout Vietnam with cities across Asia, Europe, Australia, and other international markets. In addition to passenger travel, the airline operates international cargo services through Vietnam Airlines Cargo, supporting global trade, e-commerce, pharmaceutical logistics, perishables, and other time-sensitive shipments.

Passengers can access a comprehensive range of travel services, including online and mobile booking, online check-in, airport check-in, premium airport lounges for eligible travelers, the Lotusmiles frequent flyer program, special assistance services, and multiple cabin classes. The airline also offers inflight dining, onboard entertainment, Wi-Fi on selected aircraft, travel add-ons, and digital services designed to support travelers before, during, and after each journey.

Fleet & Operations

Vietnam Airlines operates a modern fleet of Airbus, Boeing, and ATR aircraft serving domestic, regional, long-haul, and international routes. Its fleet supports an extensive route network while maintaining a strong focus on passenger comfort, operational efficiency, safety, and cargo capabilities.

Noi Bai International Airport in Hanoi and Tan Son Nhat International Airport in Ho Chi Minh City serve as the airline's principal hubs, providing convenient connections between Vietnam and destinations across Asia, Europe, Australia, and other international markets. The airline plays a significant role in strengthening Vietnam's position as one of Southeast Asia's major aviation gateways.

Vietnam Airlines continues to invest in fleet modernization, cabin innovation, digital passenger services, sustainable aviation initiatives, cargo operations, and operational improvements to strengthen its domestic and international network while enhancing the overall travel experience.

Before You Fly

Before your flight with Vietnam Airlines, review your booking details, travel documents, and baggage allowance before heading to the airport. International travelers should also confirm passport validity, visa requirements, transit regulations, and destination-specific entry requirements well before departure.

Eligible passengers may complete online check-in through the Vietnam Airlines website or mobile app before arriving at the airport. Travelers with checked baggage, special travel requirements, or those requiring travel document verification should allow sufficient time to complete baggage drop and check-in procedures.

Passengers are encouraged to arrive at the airport early to allow adequate time for check-in, immigration, security screening, lounge access where applicable, and boarding. Flight status should also be checked before leaving for the airport, as departure gates, boarding times, and operational schedules may change.

Travelers requiring wheelchair assistance, medical support, special meals, or other accessibility services should contact Vietnam Airlines before departure. Families traveling with infants or children, passengers flying with pets, sports equipment, musical instruments, or oversized baggage are also encouraged to review the airline's travel policies in advance to help ensure a smoother journey.

Contact Information

Frequently Asked Questions

What is Vietnam Airlines?

Vietnam Airlines is the national flag carrier of Vietnam and one of Southeast Asia's leading full-service airlines. It operates scheduled passenger and cargo flights connecting Vietnam with destinations across Asia, Europe, Australia, and other international markets.

Who owns Vietnam Airlines?

Vietnam Airlines is operated by Vietnam Airlines Joint Stock Company. The airline is majority owned by the Government of Vietnam through the Commission for the Management of State Capital at Enterprises.

Where does Vietnam Airlines fly?

Vietnam Airlines operates an extensive domestic and international network connecting Vietnam with destinations across Asia, Europe, Australia, and other regions. Available routes may change over time based on operational and commercial requirements.

Does Vietnam Airlines belong to an airline alliance?

Yes. Vietnam Airlines is a member of the SkyTeam airline alliance, allowing eligible passengers to enjoy reciprocal travel benefits, coordinated flight connections, and access to a broad international network operated by fellow member airlines.

What cabin classes are available?

Depending on the aircraft and route, Vietnam Airlines offers Business Class, Premium Economy Class on selected aircraft and routes, and Economy Class. Available cabin products vary according to aircraft type and destination.

Does Vietnam Airlines offer online check-in?

Yes. Eligible passengers can complete online check-in through the Vietnam Airlines website or mobile app before departure, subject to route and travel document requirements.

Does Vietnam Airlines have a frequent flyer program?

Yes. Vietnam Airlines operates the Lotusmiles frequent flyer program, allowing members to earn and redeem miles on eligible flights while enjoying travel benefits and partner rewards, subject to the program's terms and conditions.

How can I contact Vietnam Airlines?

Passengers may contact Vietnam Airlines through its customer service channels, official website, mobile app, or official social media accounts. Booking enquiries, itinerary changes, baggage concerns, refund requests, and special assistance enquiries can also be handled through the airline's customer support platforms.

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